The schedule hold duration parameter defines how much time will elapse before

• A. The system automatically freezes slots
• B. The system automatically releases frozen slots
• C. The appointment technician can manually freeze slots
• D. The appointment technician can manually release frozen slots

Answer: (B)

When a user selects a time, the system places a hold on that slot to prevent others from booking it while the user completes the process. The schedule hold duration determines how long that hold remains in place before the system automatically releases the slot. This automatic release makes the slot available again if the user doesn’t finalize the appointment, preventing it from staying blocked indefinitely. The term “frozen slots” here refers to those held slots, which are released after the hold duration elapses. Manual freezing or releasing by a technician isn’t part of what this time-based parameter controls.