What is the appropriate response when calling another office?

• A. Hi, This is Ann Smith from Outpatient records, I'm calling....
• B. Good day, This is Ann Smith, I'm calling....
• C. Good day, I'm calling...
• D. Howdy, I'm calling...

Answer: (A)

Opening a call with a clear, professional introduction is essential. The best approach is to greet politely and immediately identify who you are, your department, and that you’re calling. Saying “Hi, This is Ann Smith from Outpatient records, I'm calling...” does exactly that: it gives your name, your department, and the purpose, all in one concise line. This helps the recipient know who you are, understand the context, and route the call appropriately.

Other options fall short because they omit the department, use informal language, or leave out important identifying details like your name. The formal, complete introduction avoids confusion and sets a professional tone for the exchange.