When you in-process a medical record and then generate a computer charge-out, to whom do you deliver the records?

• A. Acute care manager
• B. Health care manager
• C. Primary care manager
• D. Family practice manager

Answer: (C)

The main concept is that the records from in-processing and the accompanying charge-out should go to the person who will oversee the patient’s ongoing primary care. The primary care manager is the clinician responsible for coordinating and managing the patient’s routine health needs, so delivering the records to them ensures immediate access to the patient’s history for accurate treatment decisions, continuity of care, and proper billing linkage.

Delivering to the primary care manager supports continuity: the PCM uses the complete, up-to-date record to plan follow-ups, medications, and preventive care, and the charge-out is tied to the patient’s primary care management for proper accountability.

Other roles are not the standard recipient in this workflow because they pertain to different aspects of care (acute episodes, generic management roles, or non-specific family practice roles) and would not ensure the patient’s ongoing primary care is properly coordinated.