Which statement is not a DCAO responsibility?

• A. Assign a case number and forward beneficiary documentation to the MCSC's Priority Collections Unit in the region service was rendered
• B. Collect copies of all pertinent documentation available from the beneficiary concerning the case; such as provider bills and notices, TRICARE EOBs, letters from providers or credit agencies
• C. Work with functional experts to provide enrollment, benefit, and claims processing assistance
• D. Notify, by telephone or in writing, provider(s) and collection or credit reporting agency that the beneficiary's case is being reviewed by the MCSC

Answer: (D)

This question tests understanding of what a DCAO handles in case management for debt collection. The DCAO focuses on organizing and supporting the beneficiary’s case to move it forward—gathering information, coordinating with the right experts, and ensuring the case is properly routed for action.

Assigning a case number and forwarding beneficiary documents to the Priority Collections Unit fits this intake and routing role, making sure the right unit has the file to act on it. Collecting copies of all pertinent documentation—such as provider bills, TRICARE notices, and letters from providers or credit agencies—is essential for a complete, accurate review and for informing subsequent decisions. Working with functional experts to provide enrollment, benefit, and claims processing assistance aligns with helping the beneficiary navigate their benefits and how they interact with the debt in question.

Notifying providers and collection or credit reporting agencies that the beneficiary’s case is being reviewed is not typically a DCAO duty. This kind of external notification is usually handled by the MCSC or through formal communications protocols, to avoid premature actions and to maintain proper privacy and process control.