Within the MTF, who is the functional champion of TRICARE online (TOL)?

• A. TOL Appointing Subject Matter Expert
• B. TOL Systems Administrator
• C. TOL Project Officer
• D. Provider, Clinics and Marketing point of contacts

Answer: (C)

The main idea is who owns the system’s functional direction for TRICARE Online within the MTF. The functional champion is the person who represents end-user needs, coordinates requirements, guides workflow validation, and leads testing and training to ensure the system delivers capabilities that meet clinical and administrative goals. The TRICARE Online Project Officer is the role designated to fill that function, providing governance, managing milestones, and aligning work with stakeholder expectations. In contrast, a systems administrator focuses on day-to-day technical operations, not the overall functional direction. An appointing subject matter expert offers specialized input but doesn’t own the system’s function, and provider, clinics, and marketing points of contact mainly handle communication with clinicians and other users rather than leading the system’s functionality.